Refund Policy

Last updated: January 2025

1. Overview

At NetajiPoster, we strive to provide the best possible service to our users. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

By purchasing any of our services, you agree to the terms outlined in this policy.

2. Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all premium subscriptions. You may request a full refund within 30 days of your initial purchase if:

  • You are not satisfied with the service
  • The service does not meet your expectations
  • You experience technical issues that we cannot resolve
Conditions for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request is made within 30 days of purchase
  • You have not violated our Terms of Service
  • You have not abused or misused the service
  • You provide a valid reason for the refund request

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Subscriptions that have been active for more than 30 days
  • One-time purchases of individual templates or assets
  • Custom design services (once work has commenced)
  • Promotional or discounted subscriptions (unless specified otherwise)
  • Refunds requested due to user error or misunderstanding of service features
  • Accounts that have been suspended or terminated for policy violations

4. Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at refunds@netajiposter.com
  2. Include your account email and order/transaction ID
  3. Provide a clear reason for your refund request
  4. Allow up to 5 business days for our team to review your request
Processing Time

Once your refund request is approved:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfer refunds: 7-14 business days
  • Digital wallet refunds: 1-3 business days

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you've used a significant portion of your subscription period
  • For technical issues that affected only part of your service period
  • When downgrading from a higher-tier plan

Partial refunds are calculated on a pro-rata basis for the unused portion of your subscription.

6. Subscription Cancellations

You can cancel your subscription at any time through your account settings or by contacting support. Please note:

  • Cancellation stops future billing but doesn't automatically trigger a refund
  • You retain access to premium features until the end of your current billing period
  • Refunds for cancelled subscriptions are subject to our 30-day policy
  • No refunds are provided for the current billing period after 30 days

7. Technical Issues and Service Interruptions

If you experience technical issues or service interruptions:

  • Contact our support team immediately
  • We will work to resolve the issue promptly
  • If we cannot resolve the issue within a reasonable time, you may be eligible for a refund
  • Service credits may be offered as an alternative to refunds

8. Dispute Resolution

If you disagree with our refund decision:

  • You may escalate the matter to our management team
  • Provide additional documentation or evidence to support your case
  • We will review escalated cases within 10 business days
  • Our decision on escalated cases is final

9. Chargeback Policy

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

  • Immediate suspension of your account
  • Loss of access to all services and content
  • Additional fees and administrative costs

We are committed to resolving disputes amicably and will work with you to find a satisfactory solution.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or through our service.

11. Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: refunds@netajiposter.com
  • Support: support@netajiposter.com
  • Phone: +91 XXXXX XXXXX
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Need Help with a Refund?

Our support team is here to assist you with any refund-related questions.

Request Refund Contact Support